Important: We are introducing SMS One-Time Passcode (OTP) for Internet Banking logins. To ensure you can receive SMS OTPs, please check that your mobile phone number and contact details are up to date.
Confirmation of Payee checks if the account details you've entered matches the details held by the recipient's bank. This may assist you to make informed decisions before making a payment, reducing the risk of scams and mistaken payments.
Guidance about the difference between recurring payment arrangements set up with a credit or debit card and direct debits set up using a BSB and account number, and how to cancel both of these.