New Payments Platform

The New Payments Platform (NPP) is an industry-wide initiative designed to bring smarter and faster payments to Australia. PayID and Osko were the first services available that allowed payments to be made via an email address or phone number in real-time.

PayTo is a new way to manage debit agreements straight from your bank account.

Soon, many direct debits may migrate to PayTo agreements allowing Members to control debit agreements directly from their bank accounts.


Payments in seconds, not days

Osko, the payment service by BPAY, is seamlessly integrated with PayID enabling the ability to send and receive near real-time payments. The funds will be transferred almost immediately, even on weekends and public holidays.

Forget your BSB and Account Number

With PayID, you no longer need to remember complex BSB and account numbers. Simply share your email address or mobile number when someone wants to pay you, or you pay them. 

Introducing PayTo

With PayTo, you can view and manage your PayTo agreements in your internet banking giving you more visibility and control.

You can also use PayTo for all kinds of payments including recurring bills that were typically paid through direct debit, or in-app and online purchases that previously relied on a card.


Registering for PayID Via the QBANK App

  1. Make sure you have the latest QBANK App version. Then login and go to Payments --> PayID
  2. Select an email address or mobile number
  3. Choose the account you would like to have linked
  4. Tap on OK and a Verification Code will be sent to you
  5. You will be asked to check the T&C's box and enter in the verification code


Registering for PayID Via Internet Banking

  1. Go to My Preferences --> Manage PayID
  2. Select an email address or mobile number
  3. Choose the account you would like to have linked
  4. Click on Get SMS/Email and enter in the Verification Code
  5. Check the T&C's box and click on Create


Setting up PayTo agreements

  1. Go to make payment on the vendor’s website.
  2. Select the PayTo option as your method of payment. The vendor will ask for your eligible bank account number (BSB and account number) or your PayID (mobile phone number or email address).
  3. You will receive the PayTo Agreement in an email which you can action in Internet Banking.
  4. Go to Internet Banking to review and authorise the agreement, including payment terms between you and the vendor.
  5. You can authorise, pause or decline the agreement in near real time.
  6. You can view and manage all your active PayTo agreements in Internet Banking. This includes changing the linked account or PayID for your agreements and track payment due dates.

Benefits of The New Payments Platform (NPP)



Making Payments Easier


Split A Bill

Seamlessly pay your share of a bill at end of dinner with friends

Pay A Tradesman

Pay for work completed by a plumber or electrician on the spot

Emergency Money

Kids in a bind? Send funds immediately to their account to help them out.

Buying & Selling

Offloading old furniture? Make buying/selling easier without going to an ATM


How do I use PayID and Osko?

  • QBANK Members can register an email address or mobile number to their eligible account via the QBANK App or Internet Banking.
  • You can link one or more PayIDs to an account – an ideal option for joint account holders.
  • When someone wants to pay you, simply share your PayID with them.
  • To pay someone else using their PayID, use the QBANK App or Internet Banking where you’ll be able to use PayIDs to make payments.
  • The name of the person who has registered the PayID will appear before you approve the payment to ensure you’re paying the right person.
  • If the payee is registered for Osko, you will see the option available when transferring funds

Frequently Asked Questions

A PayID identifier cannot be used to take money out of an account. It can only be used to receive payments.

QBANK must follow strict identifications steps (like those already in place in the industry) to ensure a person has a right to change information registered on PayID and that they are the rightful owner, or authority, of the account it is linked to.

It’s in everyone’s interest that PayID is safe and secure which is why it is certified to the highest data security standards and monitored 24 hours a day, seven days a week. The PayID also has high security standards and capabilities that must be met by all financial institutions that wish to register a customer’s details on the service, which they can only do with the customer’s informed consent.

This is a digital service that has been seamlessly integrated into online banking channels like the QBANK App and Internet Banking. This means the service will be easy to access alongside other existing banking services.

When a member registers an identifier with PayID via QBANK, they will be asked to give their identifier a name. This name must be an appropriate representation of the accountholder and must not intend to mislead or confuse a payer. QBANK will have the ability to display this name to the payer during the payment process to confirm that the payee is indeed the person or company they are intending to pay. In many cases, the full legal name of the account holder may also be displayed.

We are working through the implementation of the NPP and what it will mean for our members. More information will be provided when the services are closer to being launched. Learn more about our Fees and Charges.

QBANK can instigate a PayID Dispute Resolution process. This will enable the disputed identifier to be investigated and assigned to the rightful owner.

The NPP has been built to support Australia’s domestic payments capability. That’s not to say this won’t evolve and expand over time.

Osko is available for all QBANK accounts.

Most fraud in the Australian payments system is CNP (card not present) fraud, when card details are stolen and then used to make purchases or other payments without the card, mainly online.

By contrast, NPP payments are ‘push’ payments from a bank account, requiring the specific authorisation and approval of the account holder, as opposed to funds which are ‘pulled’ from a card, often without the knowledge or involvement of the cardholder, such as CNP payments.

Australian financial institutions have very good fraud detection, screening and alert systems and the NPP will incorporate these capabilities. At the same time, consumers are likely to see mechanisms such as biometric (fingerprint) login protection and two factor authentication used at certain times, for instance for payments made to a first-time payee, or over a certain amount. 

PayID and Osko have been built to support Australia’s domestic payments capability. That’s not to say this won’t evolve and expand over time.

PayTo is a digital alternative to the current direct debit system. It is an easy way to authorise and control payments from your bank account.

A vendor will set up a ‘PayTo agreement’ with you. The agreement will ask you to authorise how much, and when, you will pay for goods or services. It could be a one-off, ad-hoc, or recurring payment.  

The PayTo agreement will appear in your internet banking for your authorisation. Once you have authorised the agreement, the vendor can debit your account according to the terms that you have agreed. 

PayTo is an easy, secure payment option giving you more control over payments from your bank account.

As PayTo becomes more widely available to vendors, you’ll be able to use it for all kinds of payments.

Among other uses, PayTo may be used as a digital and more modern alternative to the current direct debit system. Some vendors will move their direct debits to PayTo to provide a better customer experience with more visibility and control over their payments.

If you have a query about a PayTo agreement, you should first get in touch with the vendor. If they are not able to resolve your query, please get in touch with us.

PayTo is a safe way to use your bank account for payments as PayTo agreements must first be authorised within your internet banking.

If you have a PayTo agreement with a vendor that has taken payment that you believe to be outside of the terms of the agreement, you should contact them to rectify it.

More information about the New Payments Platform, PayID and Osko can be found on the NPPA FAQ Page


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