A PayID identifier cannot be used to take money out of an account. It can only be used to receive payments.
QBANK must follow strict identifications steps (like those already in place in the industry) to ensure a person has a right to change information registered on PayID and that they are the rightful owner, or authority, of the account it is linked to.
It’s in everyone’s interest that PayID is safe and secure which is why it is certified to the highest data security standards and monitored 24 hours a day, seven days a week. The PayID also has high security standards and capabilities that must be met by all financial institutions that wish to register a customer’s details on the service, which they can only do with the customer’s informed consent.
This is a digital service that has been seamlessly integrated into online banking channels like the QBANK App and Internet Banking. This means the service will be easy to access alongside other existing banking services.
When a member registers an identifier with PayID via QBANK, they will be asked to give their identifier a name. This name must be an appropriate representation of the accountholder and must not intend to mislead or confuse a payer. QBANK will have the ability to display this name to the payer during the payment process to confirm that the payee is indeed the person or company they are intending to pay. In many cases, the full legal name of the account holder may also be displayed.
We are working through the implementation of the NPP and what it will mean for our members. More information will be provided when the services are closer to being launched. Learn more about our Fees and Charges.
QBANK can instigate a PayID Dispute Resolution process. This will enable the disputed identifier to be investigated and assigned to the rightful owner.
The NPP has been built to support Australia’s domestic payments capability. That’s not to say this won’t evolve and expand over time.
Osko is available for all QBANK accounts.
Most fraud in the Australian payments system is CNP (card not present) fraud, when card details are stolen and then used to make purchases or other payments without the card, mainly online.
By contrast, NPP payments are ‘push’ payments from a bank account, requiring the specific authorisation and approval of the account holder, as opposed to funds which are ‘pulled’ from a card, often without the knowledge or involvement of the cardholder, such as CNP payments.
Australian financial institutions have very good fraud detection, screening and alert systems and the NPP will incorporate these capabilities. At the same time, consumers are likely to see mechanisms such as biometric (fingerprint) login protection and two factor authentication used at certain times, for instance for payments made to a first-time payee, or over a certain amount.
PayID and Osko have been built to support Australia’s domestic payments capability. That’s not to say this won’t evolve and expand over time.
PayTo is a digital alternative to the current direct debit system. It is an easy way to authorise and control payments from your bank account.
A vendor will set up a ‘PayTo agreement’ with you. The agreement will ask you to authorise how much, and when, you will pay for goods or services. It could be a one-off, ad-hoc, or recurring payment.
The PayTo agreement will appear in your internet banking for your authorisation. Once you have authorised the agreement, the vendor can debit your account according to the terms that you have agreed.
PayTo is an easy, secure payment option giving you more control over payments from your bank account.
As PayTo becomes more widely available to vendors, you’ll be able to use it for all kinds of payments.
Among other uses, PayTo may be used as a digital and more modern alternative to the current direct debit system. Some vendors will move their direct debits to PayTo to provide a better customer experience with more visibility and control over their payments.
If you have a query about a PayTo agreement, you should first get in touch with the vendor. If they are not able to resolve your query, please get in touch with us.
PayTo is a safe way to use your bank account for payments as PayTo agreements must first be authorised within your internet banking.
If you have a PayTo agreement with a vendor that has taken payment that you believe to be outside of the terms of the agreement, you should contact them to rectify it.
More information about the New Payments Platform, PayID and Osko can be found on the NPPA FAQ Page
