Managing Your Card FAQs

To make a payment to the QBANK Bluey Credit Card from another Financial Institution it is a matter of completing a transfer using the BSB and Account Number associated to the credit card account.

This information can be found on the credit card statement, account information on internet banking, or by calling QBANK on 13 77 28 between 8.45am – 4.30pm Monday to Friday and speaking with one of our Member Service Consultants.

For card purchases (not cashout) via the ‘credit’ or ‘savings’ networks you are able to spend up to the available balance in your transaction account.

QBANK Visa Debit, Visa Credit and Cue Cards can be activated through your Internet Banking profile via “My Preferences” or the QBANK App (Visa cards only) via the “Card Management” option. This can also be achieved by calling the QBANK Member Service Centre on 13 77 28 Monday to Friday 8:45am to 4:30pm or in person at any QBANK branch during opening hours.

PIN’s can be changed/set on your Internet Banking profile via “My Preferences” or the QBANK App (Visa cards only) via the “Card Management” option. You do not need to know your PIN using these methods.

Also, this can be achieved at Cashcard ATM’s, if the current PIN is known.

The age in which a member is eligible to apply for a Visa Debit Card to their account is 18 years of age. You will need to call to discuss the card order and account usage.

Your card will be active until the last day of the expiry month with your renewal card being ordered two weeks before your expiry month.

The billing cycle is the dates between when the credit card statement is generated and when the minimum payment is due. The billing cycle runs from the 19^th of the month until the 11^th of the next month.

This means that the cardholder must make at least their minimum monthly payment between these dates so that their account does not go into arrears and also they do not incur a late payment fee.

Please note, the minimum payment members must make each month is 2% of the outstanding balance as at COB on the 18^th of the billing month or $25, whichever is the greater.

The statement cycle or statement period is the dates which the credit card statement covers. Our statement period is from the 19^th of the month to the 18^th of the next month. Statements are generated on the 19^th of each month and are issued within 7 days of generation.