Please be aware scheduled maintenance has been planned for tonight, Thursday 21/11/24 at 10pm QLD / 11pm AEDT for about 15mins. Our member facing website and app services will be unavailable or limited during this time.
Direct debits are regular payments from your account using your BSB and account number. Direct debits are arranged between you and a vendor, who will debit your account on the nominated date/s.
If you wish to amend a direct debit arrangement, you should first contact the merchant or service provider. However, we can also assist with amending the account which is debited. If you wish to cancel a direct debit on your account, you can contact us.
Some billers may begin to migrate existing direct debit arrangements to PayTo. PayTo serves as a convenient method to authorise and oversee payments from your bank account. It offers versatile functionality, acting as a digital substitute for direct debit while enabling users to make payments directly from their bank accounts.
For direct debit arrangements migrating to PayTo, you can now cancel the arrangement via internet banking.
Recurring payments are regular payments from your debit or credit card. These payments occur where you have provided your card details to a merchant or service provider to receive ongoing goods or services.
As recurring payments are set with a merchant or service provider, you should contact them directly to amend or cancel. We are unable to cancel a recurring payment, however we can assist you with a Visa Dispute if the payment is unauthorised.
Periodical payments or future transfers are regular or once-off payments that are set up with QBANK to transfer funds between your own accounts or to an external account via OSKO, Standard Transfer or BPAY.
Periodical payments can be managed through online banking or by contacting us. As these are set up with QBANK directly, we can cancel or amend these at your request.
