We work to maintain an engaged and inclusive workplace. QBANK places strong emphasis on adopting ethical and compliant employment practices to ensure the safe, fair and respectful treatment of our staff. Investments are made each year in various health and wellbeing initiatives and the ongoing professional development of our employees.
Building a purpose that is clear and able to be “lived” by the organisation from Directors, through to the Executive and all Staff is a key focus at QBANK. To achieve this, everything we do at QBANK is centred on several core values:
These values are aligned with those of our member community. Together with our Code of Conduct and the Customer Owned Banking Code of Practice, the values guide our behaviour and the way we work together with members, colleagues and suppliers.
In our 2022 staff engagement survey 91% of respondents agreed that their work was important to achieving the vision, mission and values of QBANK and that our members’ unique needs guide our actions and decisions. 98% believed their work directly or indirectly contributed to the member experience. This alignment between the views and involvement of our employees and QBANK’s purpose underscores our commitment to members and other stakeholders.
We value our staff and looking after our people is a key priority. We have a range of policies, activities and benefits designed to promote employee professional development, health, wellbeing and work/life balance.
QBANK actively supports employees to attend training events, presentations, seminars, and industry conferences including internal financial wellbeing seminars. We also provide financial and other support to employees who are undertaking tertiary studies and we participate in trainee and school/university work experience programs to contribute to skilling youth in the community.
QBANK has a range of flexible work options to enable work/life balance. We hold regular wellbeing promotions and events for staff including National Safe Work Month, RUOK Day, Red Cross donation drives, free flu vaccinations, and team sponsorships such as the annual Bridge to Brisbane.
QBANK seeks to create an environment where people are valued and acknowledged for their contributions. We believe an environment like this fosters employee retention and engagement as well as encouraging behaviours that align with our core values.
As an example, our “Everyday Heroes” wall enables us to showcase feedback and commendations from Members regarding staff who have delivered exceptional service or otherwise demonstrated our values in the course of their work. We also have a “Sidekicks Award” program which enables anyone within the organisation to immediately recognise and show appreciation for the positive actions of another i.e. to “catch someone doing something good”.
Our Members are our reason for existence. We are committed to putting them at the centre of everything we do. At QBANK, we are privileged to contribute to a range of partnerships and charitable organisations with direct connection to our community and those who serve Queensland.
As a Member Owned organisation, we approach our sponsorships with simplicity and purpose. Our aim is to support the individuals, organisations, charities, and events within our community that make a difference. With a longstanding commitment to our Members and our community, we aim to provide not just financial support. Staff are provided with special leave to volunteer for these causes, attend recruit graduation ceremonies and participate in sponsorship events.
In order for QBANK to make a positive and long-term impact to organisations, charities and events there are several community giving initiatives that have been implemented.
Each month, QBANK donates 10 cents for every active Everyday Plus Account. These funds support selected organisations, not-for-profits, and charities in our Member community. For good measure, we add a further $500 each month to this amount. In addition, we partner with a range of organisations of significance to our Members such as Community Supporting Police, Crime Stoppers Queensland, Queensland Retired Police Association, Queensland Ambulance Service Legacy and the Australasian Council of Women and Policing.
One of our most popular staff volunteering opportunities is the annual Police Commissioners Christmas Gift Drive. In addition to staff wrapping gifts for children in need, QBANK also makes a financial contribution to this worthy cause.
Since 2014, QBANK have proudly recognised the heroes of our communities who have gone above and beyond the call of duty through our Everyday Heroes Awards. These important awards recognise the efforts of our Police, Emergency Services and Volunteers within the community. For more information on the Everyday Heroes Awards click here.
We are committed to social responsibility, environmental sustainability and financial wellbeing. We commit to managing our business reliably, ethically and transparently, adopting sound governance and internal controls.
QBANK is committed to our Environmental, Social and Governance (ESG) responsibilities, recognising the collective role we play in promoting sustainability and assisting individuals within our communities in achieving their financial needs and goals.
In line with the United Nations Sustainable Development Goals, QBANK has identified six specific goals that we actively support. The ESG Statement provides insight into the various ways QBANK contributes to advancing these goals.
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