From 1 December 2026, some of our fees and charges are changing. Here’s a summary:
| Fees and Charges | Current | From 1 December 2026 |
|---|---|---|
| Bank@Post withdrawals | Fee applies | No fee |
| On Call (S1) – free EFTPOS savings transactions | 12 free per month | 16 free per month |
| On Call (S1) – free External Transfers | Fee applies | 5 free per month |
| Visa card replacement | $5.00 | $10.00 |
| Staff-assisted interim statement request | $5.00 per page | $2.50 per statement |
| Staff-assisted duplicate statement request | $5.00 per page | $10.00 per statement |
| Express Post delivery | Nil | $15.00 (new fee) |
Full details will be available in the updated Schedule of Fees and Charges on our website. We encourage you to review the Schedule to understand how the changes may apply to you.
If you have any questions, please contact our Member Service Team on 13 77 28, Monday to Friday between 8:45am and 4:30pm, email [email protected], or send us a secure message through the QBANK App or Internet Banking.
