If you have feedback, would like to make a complaint or have a question regarding our complaints processs, please complete the feedback form and we will contact you. Alternatively, please visit one of our branches or call our Member Service Centre on 13 77 28. We are committed to resolving complaints directly, fairly and as quickly as possible.
In the interests of maintaining member satisfaction, QBANK has established procedures for resolving any complaint you may have in respect of any product or service we provide to you.
If your complaint cannot be resolved using our Internal Dispute Resolution process, we will refer you to an External Dispute Resolution scheme approved by the Australian Securities and Investment Commission (ASIC).
The following document explains our complaints and dispute resolution process.