Code of Practice

CUSTOMER OWNED BANKING Code of Practice

Our 10 key promises to you

By subscribing to the Code, QBANK makes the following commitment to its members:

• We will be fair and ethical in our dealings with you
• We will focus on our customers
• We will give you clear information about our products and services
• We will be responsible lenders
• We will deliver high customer service and standards
• We will deal fairly with any complaints
• We will recognise our customers' rights as owners
• We will comply with our legal and industry obligations
• We will recognise our impact on the wider community
• We will support and promote this The Customer Owned Banking Code of Practice.

Where can I find out more?

Read more about the Code and download a copy.

The Code Compliance Committee (CCC) supports QBANK to achieve service standards Australians can trust. The CCC also investigates complaints the Code has been breached, monitors compliance with the Code and engages with stakeholders around Australia to influence positive change in the industry. Further information about the CCC can be found on their website.